Livewell by MediCard: Empowering Patients with Chronic Conditions

MediCard Philippines (MediCard), a leading health provider and the health division of AIA Philippines (formerly Philam Life), continues to pursue its goal of helping Filipinos live healthier, longer, and better lives through its upgraded LiveWell Lifestyle Management Program (Livewell). Created in collaboration with Singapore-based health technology and analytics firm Amplify Health, the program is driven by the AMPED app—an innovative all-in-one platform that connects users with doctors, nutritionists, coaches, and support services anytime and anywhere.

MediCard’s Livewell Lifestyle Management Program Advances Support for Chronic Disease Patients

“Livewell is designed to give MediCard members timely, personalized support whenever they need it,” said MediCard CEO Julian Mengual. “It helps individuals achieve their health goals in ways that are practical and relevant to their daily lives, while delivering a more seamless and accessible care experience.”

Personalized Care Within Reach

MediCard’s Livewell Lifestyle Management Program offers a comprehensive, long-term care pathway to support members in managing chronic conditions like diabetes, hypertension, and cardiovascular disease.

The program simplifies condition management by making care more personalized and accessible. Members can benefit from:

One?on?one support through video consultations and unlimited text-based coaching
Direct access to a lead dietitian who can guide them every step of the way.
Helpful tools that make healthy habits easier to build, such as AI?powered meal logging, food ratings, activity and sleep tracking, personalized goals, and more.
Access to insights such as biomarker trends, weight updates, and progress summaries

All coaches are located in the Philippines, trained in lifestyle management, and fluent in both English and Tagalog, making support accessible and relatable.

Lifestyle Management Program Patient Journey

For one patient living with diabetes, the decision to commit to the program came after a personal turning point: “I tried to manage my nutrition on my own but failed and I fainted. I thought of my son, and I realized that even though I’m a nurse, I needed a professional nutritionist who could check my weight, daily needs and nutritional requirements to formulate the right diet for my condition.”

Her main goal in joining the program was to improve how she manages her condition. Now, through Livewell, she collaborates with MediCard’s medical and nutrition experts, getting continuous support customized to her needs.

Human Expertise Meets Smart Technology

Registered Dietitian Emma Perida highlights that lasting patient success depends on clarity and ongoing support, both of which the program provides.

“Patients stay consistent because of the milestones we set together. When the goals and expected results are clear, they follow through. And as they go along, we continue to support them, communicate with them, and follow up. They know we care,” said Perida.

Perida explains that the coaches’ prompt responses and sincere care foster accountability, complemented by a tailored approach that Livewell supports through organized coaching and transparent communication.

Dr. Mary Joanne Ramos, MediCard’s Head of Medical Governance and Capability, emphasized that one of the core philosophies behind every lifestyle management program is empowering patients through sustainable habits. She also mentioned that for such a program to be considered a success, the three C’s should be present: “It must be continuous, consistent, and complete. Continuous effort, consistent good habits, and complete adherence to medication and follow-ups are what truly move patients toward better health.”

Livewell supports these principles by offering one-on-one coaching, progress tracking, program summary reports, and additional resources to assist patients on their health journey.

Bringing Livewell to Life: Event Launch and Roadshow

Livewell participants having their passports stamped in one of the stops for the Livewell Expedition.

The program officially started with a three-day launch event called “Livewell Expedition” held at the MediCard offices, providing an engaging Livewell experience for MediCard staff.

The event showcased curated “health destinations” that led participants through a comprehensive wellness experience, beginning with blood tests to evaluate vital health markers. It included in-person medical consultations, personalized health assessments with a doctor, and various wellness booths providing essential health resources and products.

Since its launch, the program has been steadily implemented across the country through a series of roadshows, maintaining momentum and delivering consistent wellness experiences to multiple MediCard corporate clients.

Through Livewell, MediCard reaffirms its dedication to supporting patients in developing healthier habits, overcoming challenges, and attaining long-term wellness. The Livewell Lifestyle Management Program is exclusive to MediCard members, providing personalized support and guidance as part of their healthcare benefits, along with some thoughtful rewards throughout the program.

MediCard members and non-members alike are encouraged to discover how the Livewell Lifestyle Management Program can support their wellness journey. To inquire about eligibility or participation, you may contact your MediCard point of contact or email lifestylemanagement@medicardphils.com. You may also visit https://www.medicardphils.com/ or follow MediCard’s official Facebook and Instagram accounts for more details.

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Read: Everyday Wellness at Uptown Bonifacio — Where City Living Meets Self-Care

Livewell by MediCard: Empowering Patients with Chronic Conditions

Melo Villareal

Out of Town Blog

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