Preferred Hotels & Resorts and More Partners with Mews to Transform Luxury Hospitality

Preferred Hotels & Resorts and More Partners with Mews to Transform Luxury Hospitality, marking a significant development in global hotel technology. Through strategic collaborations with Accor, Small Luxury Hotels of the World and independent properties, Mews is advancing digital transformation, operational efficiency and personalised guest experiences across international hospitality markets worldwide.

Mews Strengthens Its Position in Global Luxury Hospitality Technology

The international hospitality technology sector is witnessing growing demand for integrated hotel management platforms as luxury hotels, boutique properties and independent hospitality groups seek greater operational efficiency without compromising personalised service. Mews, the cloud-based hospitality operating system, is strengthening its global presence through partnerships with Preferred Hotels & Resorts, Small Luxury Hotels of the World, Accor and independent hotel operators across several international markets.

Its latest alliance with Preferred Hotels & Resorts, announced on 12 November 2026, gives eligible member properties across the Americas and Europe, the Middle East and Africa access to hospitality technology at preferential pricing. The agreement covers property management, revenue management, point-of-sale operations, housekeeping and payments.

More than 15 properties within the Preferred Hotels & Resorts portfolio already use Mews, including five publicly identified luxury hotels in France and Italy. Other established customers illustrate the company’s expanding influence across international hospitality markets.

Mews Expands Global Hospitality Technology Reach Through New Partnership

Mews, a leading provider of AI-powered hospitality technology, has announced a new strategic alliance with Preferred Hotels & Resorts, the world’s largest independent hotel brand. The collaboration marks Mews’ entry into the Preferred Hotels & Resorts Alliance Partner Program, strengthening technology accessibility for independent luxury hotels across the Americas and Europe, the Middle East and Africa (EMEA).

Under the agreement, Preferred Hotels & Resorts member properties will gain access to Mews’ integrated hospitality operating system at preferential pricing. The platform combines Property Management Systems (PMS), Point of Sale (POS), Revenue Management Systems (RMS), housekeeping and payment solutions into a unified digital environment.

The partnership aims to improve operational efficiency, streamline hotel management and enhance personalised guest experiences while preserving the individuality of independent luxury properties.

AI-Powered Hotel Technology to Strengthen Operational Efficiency

The collaboration introduces advanced hospitality technology solutions to Preferred Hotels & Resorts’ extensive portfolio of more than 650 hotels, resorts, residences and distinctive hotel groups spanning 80 countries.

Mews’ cloud-based platform connects reservations, guest preferences, payments and operational workflows, enabling hotel teams to reduce administrative responsibilities and minimise reliance on disconnected systems.

Its configurable technology allows independent properties to maintain customised guest journeys, individual pricing structures and distinctive service standards.

Michael Osgood, Vice President of Preferred Hotels & Resorts, highlighted the importance of balancing operational efficiency with personalised hospitality.

“Our members tell us they want to run efficient operations without losing what makes their hotel unique,” Osgood said.

He added that Mews enables hotel employees to dedicate more time to memorable guest interactions rather than repetitive administrative tasks.

Independent Luxury Hotels Gain Access to Integrated Digital Solutions

The partnership reflects growing demand for connected hospitality technology among independent luxury hotels seeking to modernise operations without compromising brand identity.

Matt Welle, CEO of Mews, emphasised that independent hotels frequently operate with smaller teams, making efficient technology essential to maintaining high service standards.

According to Welle, reducing time spent navigating complicated systems allows hotel owners, general managers and frontline employees to concentrate on delivering exceptional hospitality.

More than 15 independent luxury hotels, resorts and residences within the Preferred Hotels & Resorts portfolio already operate using Mews technology.

These include Maison Albar – Le Victoria, Hotel des Grands Voyageurs, Hotel 9Confidentiel, Hotel Golf Château de Chailly and Castello Dal Pozzo Resort Lago Maggiore.

Their adoption demonstrates the platform’s existing presence within the independent luxury hospitality segment.

Hotel Operators Highlight Improved Guest Experience and Workflow Management

Inès Delaval, Revenue Manager at Maison Albar – Le Victoria, praised Mews for its intuitive interface and comprehensive operational capabilities.

She described the technology as user-friendly and effective in simplifying daily hotel workflows, allowing employees to prioritise guest satisfaction.

The collaboration also highlights the increasing importance of artificial intelligence, automation and integrated digital infrastructure in luxury hotel management.

Partnership Supports Digital Transformation of Global Luxury Hospitality

As independent hotels navigate evolving guest expectations and operational challenges, the Mews–Preferred Hotels & Resorts alliance provides additional opportunities to adopt connected hospitality solutions.

By combining advanced technology with flexible property management capabilities, the partnership seeks to support operational productivity and personalised service delivery.

The agreement further strengthens Mews’ position in the international hospitality technology market while expanding digital transformation opportunities across Preferred Hotels & Resorts’ global luxury portfolio.

Maison Albar – Le Victoria, Nice, France

Maison Albar – Le Victoria is among the luxury properties already operating with Mews within the Preferred Hotels & Resorts network.

Located in Nice on the French Riviera, the hotel represents the personalised service and distinctive identity associated with independent luxury hospitality.

Mews supports its daily hotel management activities through an integrated digital environment designed to simplify workflows and improve operational coordination.

Inès Delaval, Revenue Manager at Maison Albar – Le Victoria, has praised the platform’s user-friendly interface and comprehensive functionality.

Her assessment highlights how technology can reduce administrative complexity while allowing hotel employees to concentrate on individual guest requirements.

Hôtel des Grands Voyageurs, Paris, France

Hôtel des Grands Voyageurs in Paris is another confirmed Mews customer within the Preferred Hotels & Resorts portfolio.

The property illustrates the growing relevance of cloud-based hotel management technology in major European city destinations.

For urban luxury hotels, connected reservations, guest information and payment systems can support efficient arrivals, departures and daily operational planning.

Mews provides a configurable platform through which individual hotels can retain their own service procedures and commercial arrangements.

The hotel’s inclusion among existing customers demonstrates how independent properties can adopt common technology without necessarily adopting standardised hospitality experiences.

Hotel 9Confidentiel, Paris, France

Hotel 9Confidentiel, a boutique luxury property in Paris, also operates on Mews technology.

Boutique hotels frequently distinguish themselves through design, atmosphere, individual attention and carefully managed guest experiences.

Their operational requirements can differ considerably from those of larger hotel chains.

Mews addresses these differences through configurable workflows, integrated payment processing and centralised guest information.

For smaller hotel teams, reducing repetitive administrative work can create additional opportunities for direct guest interaction.

Hotel 9Confidentiel’s adoption reflects the broader movement towards flexible hospitality systems that accommodate individual property characteristics rather than imposing uniform operating models.

Hotel Golf Château de Chailly, Burgundy, France

Hotel Golf Château de Chailly in Burgundy is another established Mews property identified through the Preferred Hotels & Resorts partnership.

The hotel combines heritage hospitality with a golf-focused resort environment, creating operational requirements that extend beyond conventional accommodation management.

Properties offering multiple guest experiences benefit from technology capable of supporting connected operational processes.

Mews’ wider platform includes property management, point-of-sale and payment capabilities, although the specific modules deployed at this hotel have not been publicly detailed.

Its inclusion illustrates the applicability of modern hotel technology to destination resorts and historic hospitality properties seeking efficient management while maintaining their individual character.

Castello Dal Pozzo Resort Lago Maggiore, Italy

Castello Dal Pozzo Resort Lago Maggiore represents Mews’ presence within Italy’s independent luxury resort sector.

Situated near Lake Maggiore, the historic property combines distinctive accommodation with a destination-led hospitality experience.

Resort operations often involve complex guest preferences, different accommodation categories and multiple service requirements.

Integrated property management technology can help coordinate these activities while improving information accessibility for employees.

The resort’s adoption of Mews demonstrates the platform’s relevance to heritage properties where maintaining an individual identity remains commercially important.

Together, these five hotels represent confirmed existing users rather than newly announced individual implementation agreements.

Opus XVI, Bergen, Norway

Opus XVI in Bergen provides another example of Mews technology supporting independent luxury hospitality.

The hotel belongs to Small Luxury Hotels of the World, which expanded its preferred property management partnership with Mews in June 2026.

According to Mews, Opus XVI recorded a 67 per cent increase in revenue per available room and a 34 per cent rise in average daily rate within one year.

These reported improvements demonstrate the hotel’s commercial progress, although they cannot be attributed exclusively to its technology platform.

More than 50 Small Luxury Hotels of the World properties already use Mews, reflecting wider adoption across the collection.

The Laurel Hotel, Danville, United States

The Laurel Hotel forms part of the Danville Hotel Collection in Virginia, which selected Mews in January 2026.

The collection’s agreement was designed to modernise operational systems across three boutique properties.

The Laurel was scheduled to become the first property to implement the platform in February 2026.

The technology was selected to support automated check-ins, payment management, guest engagement and operational reporting.

Its introduction forms part of the collection’s broader strategy to combine historic preservation with contemporary hospitality services.

The Bee Hotel, Danville, United States

The Bee Hotel is another property included in the Danville Hotel Collection’s Mews agreement.

The boutique hotel reflects the city’s historic character and its growing visitor economy.

Mews was selected to help the collection improve direct booking opportunities, streamline administrative tasks and integrate operational systems.

For smaller hospitality businesses, such capabilities can support more effective coordination between guest-facing employees and management.

The Bee was scheduled to adopt the platform after The Laurel, as part of the collection’s phased implementation programme.

The Holbrook Hotel, Danville, United States

The Holbrook Hotel completes the three-property Danville Hotel Collection agreement.

The planned implementation reflects the group’s decision to establish a common technology platform across its boutique accommodation portfolio.

Centralised reporting and connected guest management can provide hotel operators with greater visibility across multiple properties.

The agreement also supports the collection’s future expansion ambitions, with technology intended to accommodate additional hospitality developments.

Unlike the Preferred Hotels & Resorts alliance, this agreement concerns specifically identified hotels selected for implementation.

Accor Expands Mews Technology Across International Hotels

Beyond independent luxury properties, Mews has strengthened its relationship with Accor through food and beverage technology.

In September 2026, Accor announced an expanded deployment of Mews point-of-sale technology across its Premium, Midscale and Economy portfolio.

Mews POS was already operating at more than 850 properties across over 20 countries.

The collaboration focuses on ordering, inventory management, menu administration and real-time reporting.

Importantly, this is a point-of-sale technology relationship and should not be interpreted as confirmation that every participating Accor property uses the full Mews property management platform.

What Mews’ Expanding Hotel Partnerships Mean for Global Hospitality

Mews’ growing network of luxury hotels, boutique properties and international hospitality groups reflects the industry’s continuing investment in integrated digital infrastructure. Its Preferred Hotels & Resorts alliance extends technology access across a substantial independent hotel portfolio, while existing relationships with Small Luxury Hotels of the World, Accor and Danville Hotel Collection demonstrate different models of adoption.

For hotel operators, the principal opportunity lies in reducing fragmented workflows, improving operational visibility and supporting personalised service. As competition intensifies across global hospitality markets, flexible property management technology is becoming an increasingly important consideration for independent hotels seeking sustainable growth without sacrificing their distinctive identity.

Mews’ expanding partnerships demonstrate how connected technology is reshaping luxury hospitality worldwide. By integrating property management, payments, revenue optimisation and guest services, these collaborations enable hotels to improve efficiency while preserving their individuality. The growing adoption of digital solutions signals a promising future for personalised, technology-driven hospitality across global markets.

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